Refund Policy

Last updated: September 2026

1. Digital purchases

BookVerse sells access to digital reading content. Because digital content can become available immediately after a successful purchase, refund requests are assessed individually and in accordance with applicable consumer-protection law.

2. When to contact us

Please contact BookVerse if you were charged but did not receive the purchased book, if a payment was duplicated, or if a technical problem prevents reasonable access to a purchased title.

3. Payment reversals

Where a refund or reversal is approved, the payment may be returned through the original payment method or another method supported by the payment provider.

4. Fraud and unauthorised transactions

Suspected fraudulent or unauthorised transactions may be investigated and access may be restricted while the matter is reviewed.

5. Processing

Approved refunds are subject to payment-provider processing times and applicable banking rules.

6. Contact

Refund requests should be submitted through the BookVerse contact channel made available on the website with the relevant purchase details.